In May this year, Google made quite the splash when it unveiled Duplex, its eerily humanlike voice assistant capable of making restaurant reservations and salon appointments.
In December at the 2018 Neural Information Processing Systems conference, Alibaba demoed the AI customer service agent for its logistics company. It appears that Alibaba’s assistant is more sophisticated than Google Duplex, judging from similar sample calls demoed by Google.
Alibaba’s biggest advantage in this field is the overwhelming wealth of data it has to train its AI. In addition to handling a high volume of customer support calls, Alibaba delivers one billion packages per day.
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