The idea of human interaction being replaced by AI was first applied 35 years ago with ELIZA, a natural language processing program, created at MIT by Joseph Weizenbaum. Emotion sensing did not exist and in this respect, it is astonishing that AI-support for therapeutic counselling is still at a very early stage.
Therapeutic AI can free up doctors to work more with their patients, handling administrative tasks and even assisting with diagnosis or intervention. In addition, empathy focused AI-applications can help patients to create awareness of their own emotional states.
Mutual trust in AI-conversational therapy is an absolute prerequisite to advance the market further. Without the adherence to ethical standards and the protection of privacy, trust cannot be achieved.